Bringing together the people shaping experience in Mauritius
The Mauritius Association for Customer & Employee Experience (MACE) is a new national professional association launched in 2026.
Our vision
A Mauritius where every customer and employee interaction reflects intention, care and excellence. We believe experience is a national capability — and that Mauritius can become a global reference for it.
Our mission
MACE creates a national community focused on learning, connection, research, benchmarking, capability development and raising the standard of experience across Mauritius.
Values that will guide MACE
Human-first
Experience starts with people. We put customers, employees and citizens at the centre.
Intentional
Great experiences do not happen by accident. We help organisations design them deliberately.
Collaborative
We connect industries, disciplines and generations to learn from one another.
Evidence-based
We measure, benchmark and share insights that raise standards across Mauritius.
The founding story
MACE was founded in 2026 by a group of Mauritian leaders who believe that Customer Experience and Employee Experience should be part of the same national conversation. We saw an opportunity to build on Mauritius' hospitality heritage and turn it into a deliberate, cross-industry capability.
We are not a finished institution. We are a founding movement. And we invite you to help shape what MACE becomes.