2027 Signature Initiative
Mauritius CX & EX Benchmark 2027
The first national study measuring the state of Customer Experience and Employee Experience in Mauritius.
Why a benchmark?
You cannot improve what you do not measure. The Benchmark 2027 will create a baseline for CX and EX performance in Mauritius, identify strengths and gaps, and give leaders the evidence they need to act.
What the report will cover
- National CX and EX maturity baseline
- Sector and organisation-size comparisons
- Employee and customer perception trends
- Capability gaps and investment priorities
- Recommendations for leaders and policymakers
Timeline
From measurement to momentum
Q4 2026
Design & recruitment
Finalise methodology and invite organisations to participate.
Q1 2027
Data collection
Run surveys, interviews and analysis across participating organisations.
End of Q1 2027
Report launch
Publish The State of Customer & Employee Experience in Mauritius 2027.
Participate
Register your organisation's interest
Be among the first organisations to participate in the Mauritius CX & EX Benchmark 2027.
Support the benchmark
Strategic partners and sponsors help make this national study possible.